FAQ

- My order has been shipped, but I did not recieve it yet. What to do?

You can find the tracking number of your order in the My Portal section, in Orders. If this does not help you, please contact our customer service.

 

- How fast can I recieve my sample?

If you place the order before 14.00h, the sample will be sent the same day (when we have the item on stock). As we sent it from the Netherlands, it will be delivered in 2 – 4 days.

 

- How long will it take to recieve my digital print proof?

Using our online print wizard you can easily create your print proof online when placing your order. Our dtp department tries to send a digital proof within 4 hours. You will receive an email with a (neutral) link to your online proof.

 

- I have a complaint, what can I do?

Always report your complaint within 14 working days after receiving your order by sending an email to your contact person. Please send us also the PO number you will find on the carton box and some pictures indicating the problem. We will contact you as soon as possible to find a satisfying solution.

 

- Can I place a repeat order?

Yes, that is easy via our Portal. Login and click the Reorder button to place the exact same order again. For print orders the print configuration will be transferred to the cart too and the set up costs for repeat order will be applied.

 

- When I place my printed order, will it go into production immediately?

No, with every printed order the proof needs to be approved before anything goes into production. This gives you the opportunity to check the proof with your customer. This way nothing will go into production until your customer is completely satisfied with the PDF proof. As soon as your customer has accepted the proof, please send us an email or approve it through ‘My Portal – Orders’.